Shipping policy
OVERVIEW
At Hamilton Soapery, every order is handcrafted, wrapped, and shipped with care. Our small-batch process ensures you receive the freshest soaps and body products made just for you.
PROCESSING TIME
Orders are typically processed within 2–3 business days. During holidays, restocks, or special promotions, processing may take a bit longer—but every order is worth the wait.
PREORDERS & DELAYS
Some items may be listed as preorders or made-to-order to ensure the highest quality. These orders may require additional time before shipping, especially for freshly cured soaps or limited seasonal releases.
If there’s ever a delay, we’ll notify you by email with an updated shipping timeline.
SHIPPING RATES & DELIVERY
Shipping rates are calculated at checkout based on your order weight and location. We currently ship within the United States using trusted carriers.
Most orders arrive within 3–7 business days after shipment, depending on your location and carrier service times.
ORDER TRACKING
Once your order ships, you’ll receive a tracking email so you can follow your package’s journey from our soapery to your doorstep.
DAMAGED OR LOST PACKAGES
We take great care in packaging your order, but if your items arrive damaged or your package is lost in transit, please contact us within 7 days at [your email]. We’ll do our best to make things right.
LOCAL PICKUP
For local customers, we offer free local pickup when available. Select this option at checkout, and we’ll email you when your order is ready for pickup.
